mradder@web:~$ cat about.md
Aspiring IT Professional · BSc Computing & IT (In Progress)
Motivated and adaptable career-changing professional transitioning into the IT sector, currently studying for a BSc in Computing and IT with The Open University. Building a strong foundation in core computing principles, with developing interests in software development and data-driven problem solving. Brings strong analytical thinking, excellent problem-solving ability, and well-developed interpersonal skills, alongside practical experience using technology in both professional and personal contexts. Actively seeking an entry-level IT role with a commitment to continuous learning and professional development.
Developing applied knowledge across computing systems, operating systems, networking fundamentals, and software development through practical coursework and assessments.
Maintain a published Laravel/Filament package for audit logging, activity tracking, and admin-panel dashboards — 25+ GitHub stars and available on Packagist. Runs its own CI pipeline with automated tests, PHPStan static analysis, and a SonarCloud quality gate.
S1-rated controller and code contributor for VATSIM UK, a live, community-run online air traffic control and flight simulation network, contributing to the controller tooling used across the organisation.
Designed and built this site with Astro, including a GitHub Actions CI/CD pipeline (type-checking, automated Playwright tests, deploy on merge), Dependabot-managed dependency updates, SEO (structured data, sitemap, Open Graph), and hardening against automated scraping.
Designed, deployed, and maintained virtualized environments using virtual machines and LXC containers. Performed system configuration, user management, troubleshooting, and recovery testing, documenting changes for repeatability.
Implemented and managed a UniFi-based home network. Configured network devices, monitored connectivity and performance, and diagnosed hardware and network-related issues using core networking principles.
Developed custom Discord bots using Node.js, implementing event-driven logic, command handling, and integrations. Researched and implemented solutions using official documentation and community resources.
First point of contact for operational issues during assigned shifts, diagnosing problems and coordinating resolutions under time pressure. Provided frontline support to colleagues, responded to system and process queries, followed escalation procedures, and used internal tools for reporting, compliance, and audit requirements.
Supported daily store operations by resolving system-related and customer issues, onboarding and training new colleagues, and ensuring consistent adherence to procedures, security standards, and data handling requirements.
Moderated large global online communities using administrative and automation tools. Investigated incidents, enforced platform policies, documented actions for traceability, and handled escalations across multiple regions and time zones.
Provided technical support across hardware, software, and network environments. Responded to support tickets, troubleshot faults, maintained system records, prepared usage reports, and escalated issues where appropriate.